![A blue dialog box is displayed asking me to press Y to reset fTPM after I manually clear TPM while updating BIOS or the system | HUAWEI Support South Africa A blue dialog box is displayed asking me to press Y to reset fTPM after I manually clear TPM while updating BIOS or the system | HUAWEI Support South Africa](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD1Qy07DMBD8F58LWr-9nOrgROWCOJRztSROsNSmVR4gQPw7ThQxt9kd7czOD5vHOBy_bpE9MM52rLl-9huVmbbpHJ_pstDY383jKV2oiydYwTMkAgh1f-u7Tf1C03tWt7IljbVzqLlCUmSVRUMkEGOtDWX1W_p-arL04Pfrba4dV05CXtVDpCld-2NarLkBVBIU8Gy6Y2PqeprmYc3oXQBTFSBEKb00XvlCKquqoKEIMhg0aCtdap1nAI-F0FiVwntRhGD98vEHnVPz-t_CNMxxzba1cPDs9w-JJ26QJgEAAA%3D%3D.png)
A blue dialog box is displayed asking me to press Y to reset fTPM after I manually clear TPM while updating BIOS or the system | HUAWEI Support South Africa
![Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community](https://storage.googleapis.com/support-forums-api/attachment/message-76287804-13507543951320933301.jpg)
Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community
![Forgot the lock screen password or unable to unlock the phone/tablet using the lock screen password | HUAWEI Support Global Forgot the lock screen password or unable to unlock the phone/tablet using the lock screen password | HUAWEI Support Global](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QS0_DMBCE_4vPBXnXj9iccOxE5YI4lHPlxk6w1KYoj1aA-O84UcTeRvtpZjQ_ZB7jcPj6jOSJANmRcL33m2RZtukcX_1lkbF_mMdjuvguHul6AICaC6bpY5fajX7z08dCn5pCQotIgXGhGt0GBUKGAKC9VJjpU_p-CRndm-fVG4RCgZTnVzNEP6Vrf0hLNEiqOaOcQg7dkTF1vZ_mYa3MnEMFNZRMuUo5WnKspVOqLihXWqORllrHLDelqZkt0GhRyVJzl4vbKmfd_DmF9_8VpmGOa7dthb0hv3_fTLB0JgEAAA%3D%3D.gif)
Forgot the lock screen password or unable to unlock the phone/tablet using the lock screen password | HUAWEI Support Global
![How do I change or reset the password for the Access restrictions feature in HUAWEI AppGallery? | HUAWEI Support Canada How do I change or reset the password for the Access restrictions feature in HUAWEI AppGallery? | HUAWEI Support Canada](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2Qy2rDMBBF_0XrtGgkjR5dxVYi0k3pIl0H2ZZdQaIEPxLa0n-vbExnd-Aw93J_yDSE_vh1C-SFANmQ5vpIK_KMbTyHN3-ZMaSnaTjFi-_CiS4HIIVUCIo-31K32u9-_Mx2S2kVAKBWJojKc48YsK218qzRnrfZruL3a5PVQ7FdfgMqDZrOLeo--DFe0zHO0SCpEZwKCjl0Q4bYJT9O_VyKCXTaao0oCwkcqbF7MIJRK7lSTuN-xx0YaRkvS7QKhCkF026nGIPSsZx19-fYfPyvMPZTWLqtKxwK8vsH4PmRwiYBAAA%3D.png)
How do I change or reset the password for the Access restrictions feature in HUAWEI AppGallery? | HUAWEI Support Canada
![Password/Pin required after device restarts unlock password required when phone restart 4 all mobile - YouTube Password/Pin required after device restarts unlock password required when phone restart 4 all mobile - YouTube](https://i.ytimg.com/vi/_ysAkPOpFW4/maxresdefault.jpg)
Password/Pin required after device restarts unlock password required when phone restart 4 all mobile - YouTube
![There are two identical account names on the lock screen after I have set the password and PIN code and reset the computer | HUAWEI Support Global There are two identical account names on the lock screen after I have set the password and PIN code and reset the computer | HUAWEI Support Global](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2Py27CMBBF_8VrWs3YzjjtisQxopuKBV0jx3ZSVxBQHq0K4t_roKjLq3t0Hzc2DaHf_14Ce2XIVsyff7pFiiSbeAzv9jTL0D1NwyGebBsOgESgJOf4_HVpF25nx8_E8eBUAG7ROy9Jurrx3DkrGwCby3pOreP1zSd0W6wfqQAKFSiVLNcHO8Zzt49zKRK8SAESEABWbIhtZ8epn-eQBk3aKITSgKLKoIHCZBVpoROtDTckckkbzKDELOfIJQglRFaVtDGUur7tMfqP__9jP4XHtuX_tmD3P5Hd_UAgAQAA.jpg)
There are two identical account names on the lock screen after I have set the password and PIN code and reset the computer | HUAWEI Support Global
![Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community](https://storage.googleapis.com/support-forums-api/attachment/thread-37077878-772257991346749781.jpg)
Android System: User Data Locked" on my father's Huawei Mate 20, he cannot access his phone anymore - Android Community
![How do I change or reset the password for the Access restrictions feature in HUAWEI AppGallery? | HUAWEI Support Canada How do I change or reset the password for the Access restrictions feature in HUAWEI AppGallery? | HUAWEI Support Canada](https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2Qy07DMBBF_8Xrgmbi15hVnThR2SAWZV05jRMstWmVBwgQ_44TRczuSFdzj-4Pm8cwHL_ugT0xZDvW3D77DXnCNl7Ci78uGPqHeTzFq-_CCdbDDIEbgUo_3vtuS7_66T2ls5qattVGGUIBiptEZ1GTBhmQqyyl6_j93KTowe7X3yg1IcFicR6Cn-KtP8alGhUYwUEAptIdG2PX-2keFikCyTUBl2WVly5XmmsBVluZGc6LyqmCS0BVWiBXCUcGSVeuEEZbkZNYND78JTZv_ytMwxxWt22Fg2W_fyv6g-YmAQAA.png)